Shipping & Returns
SHIPPING OPTIONS:
-Furniture pieces -
Pick up: Available for Pick up from my workshop in Bhannis, Metn. Please Select "Pick up" option while adding your information at check out.
Local delivery: Please ask for a delivery quote BEFORE purchasing. To purchase a piece and have it delivered to you, please go to "shipping method" at check out & select Local delivery with your address & information. I will then contact you to schedule the date & time.
Please note that i only offer delivery to your doorstep.
- Serenity Pouches & Tote bags -
I ship most orders within 1 to 3 business days of receiving your order.
Local pick up
Pick up is available for local orders - please message me for details =)
RETURNS
Hand painted furniture
I understand that sometimes falling in love with a piece might not work in your home as expected. Therefore, i offer a return possibility within 48 hours of delivery, that could be initiated by sending an email to craftedtreasuresbynataly@gmail.com. You will receive a full refund for the price upon return to my location. After i receive it, inspect for any damage & insure it is in the same condition as sold, a refund can be issued.
Please note that any delivery costs incurred during the return process is your responsibility.
Commission work
Commission work is non-refundable.
Serenity Pouches & Tote bags
Purchasing my work helps me sustain & continue to pursue my passion & mission. i work hard to offer you my best but if you are not satisfied with your purchase, please email me at craftedtreasuresbynataly@gmail.com 48 hours maximum of receiving your items.
You will be responsible to bring the pouch or tote back to the workshop at your own expense.
After receiving your return order & confirming that the items are intact, have no damage & are in a good condition with their original packaging, i will then issue the refund to the original payment method you used to pay.